SHIPPING

We offer standard shipping to all of the lower 48 states at this time Directly through our website. We are able to provide shipping to Alaska and Hawaii, but please contact us before attempting to place your order. Unless otherwise specified or noted via direct email to our office, we will ship all orders via ground shipping with Fed-EX or UPS, or we will use priority mail shipping through the postal service. Other options may be available, so please contact us if what you need is not listed on our site.

*INTERNATIONAL ORDERS: PLEASE Contact us PRIOR to attempting to place your order through our website. Keep in mind MANY products we sell CANNOT be shipped internationally. Orders placed heading to Alaska and Hawaii MAY be subject to other incurred charges to correct shipping fees and handling and/or customs and duties. MANY OF THE PRODUCTS ON OUR WEBSITE ARE ITAR REGULATED. UNDER NO CIRCUMSTANCES WILL WE SELL OR SHIP ITAR REGULATED GOODS AND PRODUCTS TO NON-US CITIZENS OR CUSTOMERS OUTSIDE THE US OR CUSTOMERS PLANNING TO SHIP THE ITAR REGULATED GOODS OUTSIDE THE COUNTRY. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Lead times are listed on each product page. Please understand that these are approximate timeframes and they may vary. We do our absolute best to keep orders going out promptly and without delay. During high volume seasons, like holidays, lead times may be longer than advertised on the product pages. Some products are able to be backordered when out of stock. Typically these are products that Arkayne retails. Should you be purchasing a backordered/out of stock product, you will be notified on the product page. If you have questions surrounding lead times of backordered products, you should email us PRIOR to placing the order for the backordered product.

Every order is automatically provided with tracking information via email, please regularly check your email after you order and ensure you received your invoice and tracking information. If you have not received any email notifications within 2 days from your order, contact us via the contact us page on our website. Please provide us your order number in that email.

RETURNS

Arkayne Co has created and implemented the following procedure for situations where a customer needs to cancel an order. Many products on our website are BUILT TO ORDER. This means once we receive your payment, we initiate payment to suppliers, vendors, and our staff to process your order. For this reason, returns or cancellations of orders for optics or weapon accessories of any kind will be subject to a 10% restocking fee. This is NON-NEGOTIABLE. Be CERTAIN you are ordering the CORRECT product that meets your needs prior to initiating payment. Reach out to our team prior to purchasing to ensure you will be happy with the product you are ordering.

Returns after shipment has occured:

Customers who wish to return a product after shipment may do so for NEW UNOPENED items. You must contact us within 7 days of order to return your new, unopened package. We will incur a return shipping charge (customer pays for label & shipping fees AND insurance) and there is a 10% restocking fee. Upon receiving the Product we will inspect it for damage, and if it passes examination and has not been damaged by use, we will refund your money, minus the 10% restocking fee and return shipping charges within 7 business days. Please note: if we do not receive the package or it is lost in transit it is THE CUSTOMERS responsibility to file a claim with the shipping company chosen. Arkayne Co is not responsible for returned products in transit as it is completely outside our control.

If you have any questions about your target or any questions before you purchase a product from our website, please go to the contact page and send us an email at cs@arkayne.com.

Returns for optics, accessories, lights, or other gear not manufactured by Arkayne Co: 

For products that fall into this category we will ONLY accept NEW, unopened packages returned to us. Optics, once opened, are considered used. Warranty claims for optics, lights, weapon accessories, or other retail items will be handled through the manufacturer of said products. A 10% Restocking fee will be issued for returned gear, even if new and unopened. As soon as a package containing a NEW optic or weapon accessory is shipped, it is considered USED goods. We cannot restock our shelves and sell as NEW, therefore a 10% restocking fee exists.

Shipping Terms and Conditions:

All orders leaving our facility are FOB Origin. This means that once the package hits the mail stream, it is the customers duty to ensure they are available and present to receive their packages. Tracking information is sent automatically via email to each customer. Ground shipping services allow customers to reschedule deliveries in the event that they are not home. Please contact the shipping provider chosen at checkout for more information.

Optics and accessories will ONLY ship to the billing address OR we will coordinate to a UPS store for pickup. This is to avoid fraud and lost packages. Optics and accessories will REQUIRE adult signature for delivery and will be shipped via Fedex or UPS. Adult signature is defined as being signed for an adult who lives at the residence of delivery and is 21 years of age or older. It is YOUR responsibility to ensure that an adult is at delivery location at the date and time of estimated delivery. In the event that our team feels there is a high likelihood of theft or fraud at the address you provide, or we are concerned that FedEx or UPS might not adhere to the adult signature requirement, we will send your package to the closest UPS or FedEx store for your pickup. This is to protect YOUR investment as well as protecting our company.

In the event that a package goes missing AND an adult signature was required: it will be the customers responsibility to file a police report and to file a claim with the shipping provider.

We reserve the right to hold shipments that we determine may be at higher risk for fraudulent activity. We reserve the right to hold any order for any reason at any point where we feel that it will not safely make it to the customer. In these situations, we will attempt contact via email or the provided phone number in the order.

On occasion, depending on the risk factor involved, our team may default on delivery to a fedex or UPS store location. This is not only to protect our team financially, but it also protects your investment from theft or negligence of the drivers.

We will repeat: once the packages leave our facility, they are not our responsibility. Please be CERTAIN you are available to sign or witness drop off of your order, especially if it is of a higher order value.

Optional Shipping Coverage at Checkout: 

Our website automatically offers optional shipping insurance during checkout. For most orders this will be 3% (+/- depending on factors) of the order value. If you check this box and pay for this coverage, our team will replace damaged products or lost products in transit. Here is the Standard Procedure you must follow in the event of a damaged goods:

• Inspect product upon receipt.
• Determine if any products are missing
• If damage is present, photograph damage. Photograph packaging in its delivered form, PRIOR to opening.
• Photograph damage, document if anything is missing.
• Immediately send photographs to CS@arkayne.com. Make the Subject: Damaged Goods In Transit
• Within 7 days our team will review the photos, determine the cause, and send replacement products.

Note: We will not replace products for minor cosmetic blemishes alone.

Theft of Products: In the event that insurance has been purchased and a product is stated to have been stolen from your property prior to you taking possession of said product, there will be a process to file for replacement product(s).

• Contact our team at CS@arkayne.com Subject line: Stolen Product
• Be ready to provide a police report in that email. We REQUIRE a police report BEFORE we will consider your claim for replacement product(s)
• Be ready to provide proof that fedex or UPS did NOT require a signature at drop off (Optics and other high value products require a resident adult to be present to sign for optics packages. Most lower value orders (i.e. Less than $2000) do not require adult signature.)
• If surveillance footage of your property exists, have it downloaded and available with a timestamp. This greatly helps during a claim process.

Once our team reviews the police report, we will contact the department and speak to the investigator. If it is confirmed that the package was stolen due to an error by the shipping company (Fedex, UPS, USPS), we will initiate a claim with said shipping company.

In most cases at this point we will issue a new product. However: our team reserves the right to refuse replacement products in the event that there is a high likelihood of fraudulent activity or we believe that the claim of theft is deceitful or fraudulent.

One of our core values is standing by our customers always. But we also recognize individuals will abuse companies who operate in good faith.

ITAR regulated products: 

We retail a multitude of products that fall under ITAR regulations. Should you purchase an ITAR regulated product (infrared lights, lasers, night vision, night vision accessories, thermal, etc.) you will be prompted to fill out an ITAR compliance form at checkout. These forms are stored within our system. If our website has a malfunction and a form was not presented to you during checkout, one of our team members will email you to send a form to fill out. This form MUST be filled out prior to our team shipping your order.

Ammunition Shipments, Magazines, Body Armor: 

Ammo, Magazines, and Body armor have regulations that we will adhere to at this time. For more information, please see each product page. Should a state restrict body armor, night vision, or magazines (etc.) and not allow citizens to purchase, we will not sell these products to governing agencies within that state.

If you have any questions about our policies regarding shipments, please contact us on our “contact us” page.

THANK YOU for your business and support! We know purchasing night vision and thermal is a HUGE step. We are here to make it easy and seamless. The procedure above not only protects us, but also protects YOU and YOUR investment.